Privacy Policy

TranscriptionBox is the owner and operator of www.transcriptionbox.com, https://files.msaiaccess.com/ and all its web pages. We are committed to respecting the privacy and security of your personal information. The following online Privacy Policy describes the information we collect and how we use it. By using this website, you consent to TranscriptionBox’s Privacy Policy.

Collection of Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are.

“Personal Information” means any information relating to your use of our web site and that specifically identifies you. We collect Client personal information only in an effort to facilitate and improve the online experience, as well as to maintain ordinary business records, such as order history, order status and shipment information. We do not know or collect names or e-mail addresses unless it is provided to us for purposes of direct communications. We do not follow browsing paths outside of the Site. Information provided through submitted comments or via our market research surveys posted on the site is used to continue to improve products and services offered.

Data security is critical to us and thus all Personal Information is held in a secured database. We also use a service provider to track and analyze non-personal data, such as usage and volume statistical information from site visitors. This anonymous data will not be linked to your Personal Information. IP addresses are saved in the Web server’s site log to help us diagnose server problems and to understand site user activity. We do not share this information with anyone except MSAI subsidiaries, affiliates, or trusted third party service providers as set forth in the “Use, Sharing, and Disclosure of Information” section of this Privacy Policy.

Use, Sharing, and Disclosure of information

We may collect, generate, retain and use your Personal Information for our own internal purposes in connection with the facilitation, recording and processing of any requests, communications, or interactions you may have via our web site. We may use the information we collect to:

Better respond to your Client service inquiries

Communicate with you about your account information or Client service needs

Communicate with you about our products and events, and for other promotional purposes

Improve our business

We do not sell, share, rent, disseminate, trade, or otherwise disclose e-mail addresses or other personal information except as described in this Agreement and Privacy Policy or if such disclosure is required by law.

We may provide your information to TranscriptionBox subsidiaries and affiliates, which may be outside the U.S. We may provide aggregated, non-personally identifiable information to other companies for purposes such as reporting and marketing.

For the purpose of operating our business, we may transfer information between TRANSCRIPTIONBOX and our trusted third party service providers who assist us in operating our website, conduct our business, or service you, and who have agreed to keep these information confidential. These trusted third party service providers use that information only to conduct TRANSCRIPTIONBOX business. For example, they may handle TRANSCRIPTIONBOX’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature (e.g., music download or race registration) and in that case will notify you before you give us your information. We provide our third party service providers with the information they need to perform their services and work with them to respect and protect your information.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect TRANSCRIPTIONBOX’s or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. However non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. To opt-out or change your analytics data collection profile, please click here.

Cookies/Pixel Tags

TRANSCRIPTIONBOX may use various kinds of software devices to collect information about Internet use. Small files called “cookies” may be attached to your Web browser. These files identify your browser and save information such as passwords so that various web sites can recognize you. We also use cookies for security purposes and for monitoring web trafficking patterns, such as website analytics as described above. You can set your browser to disable cookies, but it may affect your ability to use our web site.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services will not function properly.

We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising.

Protecting your information

We maintain and implement robust security policies and procedures that combine with available technologies in accordance with prevailing industry standards, all of which are designed to protect the confidentiality, integrity, and availability of your Personal Information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from TRANSCRIPTIONBOX or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

To modify or delete entirely the information you have provided during registration, please login and update your profile.

To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request. Be sure to include your first and last name and account email address in the “message” box.

Direct Mail (including Catalogs)

If you would like your name and address removed from TRANSCRIPTIONBOX’s direct mailing list or if you would like to update your mailing information, you can phone us at 1.877.704.6724 ext. 2 (5am – 10pm PST, Monday – Friday) or email us at info@transcriptionbox.com. Be sure to include your first and last name and mailing address in the “message” box.

Communications in Progress/Sales and Service Information.

Please note, if you have unsubscribed from any TRANSCRIPTIONBOX communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Your Consent

By using our Site, you consent to our User Agreement and Privacy Policy.

Changes to our Privacy Policy

We reserve the right to make changes to our web site, disclaimers, policies, and terms and conditions at any time by posting changes on this page or on this web site as appropriate. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any other party. This policy was last modified November 2009.

Getting In Touch With TRANSCRIPTIONBOX

TRANSCRIPTIONBOX is available to answer any questions. For contact information please contact us at:

28422 Constellation Road, Suite 112, Valencia, CA 91355
Telephone Number: 1.877.704.6724 ext. 2
Email: info@transcriptionbox.com